TJ has done an excellent job since he joined the team. His predecessor left some big shoes to fill, and he has hit the ground running. On one particular occasion while filling out a help desk request to fix an AV issue. He came to fix it before I could even turn in the request. TJ often does so much behind the scenes that goes unnoticed. The one thing that does not is his calm demeanor, professionalism and pleasant attitude. Today he helped with a guest situation that could have become difficult and handled it with care and professionalism. He is a good example of understanding, professionalism and great guest service.