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Policies

Open Access Policy

Admission fees support the mission of The Tech Museum of Innovation and our educational programs and activities. Fees, however, should not be a barrier to participation or access to the educational exhibits in our galleries. If you cannot afford the full admission fee, please see the staff at the Ticketing counter in the center of our lobby at the start of your visit. This does not include special exhibits or admission to The Hackworth IMAX Dome Theater. This offer is for individuals. If you have a group of 10 or more you need to make a reservation in advance, please call 1-408-294-8324.
 

Privacy Policy

Information Collection and Use
The Tech Museum of Innovation is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Tech collects information from our users at several different points on our website.
 
Registration
In order to use certain features of our website, a user may be required to first complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as age and gender), and unique identifiers (such as membership or promotional identification numbers), but encouraged so we can provide a more personalized experience on our site.
 
Order
We request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
 
Account Information and Email Usage
You can edit your museum account information including your email newsletter preferences at any time by visiting the My Account section of our website. 
New categories of email newsletters might be added to the My Account preferences page from time to time. Users who visit this page can opt out of receiving future newsletters from these new categories or they can unsubscribe by following instructions contained in the messages they receive. 
We reserve the right to send you certain communications relating to The Tech, such as service announcements, administrative messages and our email newsletters, that are considered part of your account, while offering you the opportunity to opt out of receiving them by following instructions contained in the messages you receive.
 
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Some of our business partners use cookies on our site (for example, advertisers or co-branded content partnerships). However, we have no access to or control over these cookies.
 
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
 
Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
 

Disclaimer and Statement of Liability

Use of The Tech Museum of Innovation web site

The Tech, a not-for-profit educational museum, operates a web site on the World Wide Web under the name The Tech Museum of InnovationWeb Site. Authorization to view, copy, print and distribute the content of The Tech web site is subject to approval of The Tech, and must meet the following conditions: (i) it is used for educational, non-commercial purposes only; (ii) any copy or portion must include The Tech copyright notice at the bottom of this page; (iii) no modifications are made; and (iv) The Tech reserves the right to revoke such authorization at any time, and any such use shall be discontinued upon written notice from The Tech.

Refund/Exchange Policy on Tickets

ALL SALES ARE FINAL. NOT TRANSFERABLE. NO REFUNDS. Restrictions: Ticket is a revocable license. Any violation of law, or any inappropriate behavior by the user of this ticket may result in revocation of the license with no refund of the purchase price or any associated charges. No refunds, exchanges, or time extensions on expired tickets. Ticket is not redeemable for cash, not for re-sale, and not valid with any other offer. The Tech Museum is not responsible for any lost, duplicate, or stolen ticket(s). All prices listed are in US dollars.

TICKET IS FOR PURCHASE OR TRANSFER BY ELECTRONIC MEANS ONLY. PURCHASE OF TICKET FROM OR SALES BY A THIRD PARTY IS NOT AUTHORIZED. TICKETS NOT PURCHASED ELECTRONICALLY CARRY A HIGH RISK OF BEING FRAUDULENT. THE TECH MUSEUM RESERVES THE RIGHT TO REQUIRE PHOTO I.D. FOR ENTRY. EACH BARCODE IS ELECTRONICALLY GENERATED UNIQUE AND IS VALID FOR ONE SCAN DURING LISTED DATES / TIMES ONLY. TICKET IS VOID IF ALTERED IN ANY WAY. THE TECH MUSEUM RESERVES THE RIGHT TO REFUSE SERVICE TO FRAUDULENT OR SUSPECT TICKET HOLDERS.

Warranties & Disclaimers

The Tech intends the information contained in The Tech web site to be accurate and reliable. However, errors may occasionally occur. Therefore, all information and materials are provided "AS IS". In no event will the Tech be liable for any indirect, special, incidental, or consequential damages arising out of the use of the information contained in The Tech web site.

Feedback & Responses

Any comments or materials sent to The Tech web site including feedback data, such as questions, comments, suggestions and any other response shall be deemed to be non-confidential. The Tech shall have no obligation of any kind with respect to such response, The Tech shall be free to use, reproduce, distribute and publicly display such response without limitation. The Tech Museum shall also be free to use any ideas, concepts, know-how or techniques contained in such response for any purpose whatsoever.

Third Party Companies & Products

Mention of third party companies and products on The Tech Museum of Innovation Online web site is for informational purposes only and constitutes neither an endorsement nor a recommendation.

Links to Other Web Sites

The Tech web site makes no representations whatsoever about any other web sites you may access from The Tech web site. When you access a non-The Tech web site, please understand that it is independent from The Tech web site and that The Tech has no control over the content on that web site. A link to a non-The Tech web site does not mean that The Tech endorses or accepts any responsibility for the content or use of such web site.
 

Ticket Donation Policy

The Tech Museum of Innovation gets many requests each year for ticket donations, program support, etc. The Tech works diligently to support a broad range of community requests to cultivate Science and Technology and to inspire the innovator in everyone.



The Tech will review each request in comparison to the relevancy to our mission, values and goals of the organization. Institutions that request ticket donations should be focused on education, children, the community or have sponsorship/partnership ties with The Tech programs and activities.



For school fundraisers, preference is given to schools that have visited the museum within the past two years. 

Please note that organizations that are considered overtly political or religious and events that are outside The Tech's mission and goals, will not be granted a ticket donation.



If you are a charitable organization and wish to request a ticket donation or would like us to participate in a community event, please include a legal-sized, stamped, self-addressed envelope for your receipt (see pictured example on the right). Mail your request to:



Volunteer Services

Attn: Ticket Donations

The Tech Museum of Innovation
201 South Market Street

San Jose, CA 95113
 



Please send your request on company or your organization's letterhead. Include the Federal Tax ID number, the Mission statement, and date of the event and the deadline required to receive the donation. Also, make sure to include a contact person, along with the address to send the donation.



Due to the volume of requests we receive, your request will be reviewed every month, and must be received thirty days prior to the event to be eligible for consideration. 



Please do not send the request via email, only requests received via USPS will be reviewed for receipt of donations. 



Thank you for the opportunity to support education and science in our community.
 

RECORD RETENTION POLICY

This statement applies to the Tech Museum of Innovation (the “Tech”) and addresses the record retention policy of the Tech based on state and federal requirements, including the statutes of limitations of various statutory regimes.
 
If litigation or a government investigation is imminent or pending, individuals and departments in the Tech must seek legal advice from our attorneys before continuing ordinary destruction regimes.  The Sarbanes-Oxley Act of 2002 makes it a crime to alter, cover up, falsify, or destroy any document to prevent its use in an official proceeding.  No state or federal law punishes an officer, director, or employee of a charity for failing to destroy a document.  Therefore, if there is any doubt, retain the document.
 
NONPROFIT TAX EXEMPTION DOCUMENTS:  PERMANENT
The following records must be maintained throughout the life of the Tech because they form the basis upon which a nonprofit organization is granted exemption from state and federal taxes:  federal and state exemption applications, determination letters from the Internal Revenue Service (“IRS”) and the State of California, and any correspondence with the IRS or California during the determination process.  In addition, records supporting the Tech’s state and local sales tax exemptions must also be maintained permanently.  Members of the public are entitled to copies of a nonprofit organization’s exemption application and supporting documents, on request.
 
GOVERNANCE DOCUMENTS:  PERMANENT
The Tech’s governance documents include its Articles of Incorporation and all amendments and restatements, Bylaws and all amendments and restatements, minutes of Board of Directors and committee meetings (including all waivers to notice of meetings), written consents of governing bodies, director resignations, and information on any relationships with other affiliated organizations, exempt or non-exempt.  All these records must be maintained permanently.
 
TAX RETURNS:  PERMANENT
Tax returns and schedules necessary to support the Tech’s tax exemption and compliance with all federal and state income tax requirements, including unrelated business income tax and employment tax, must be maintained for the period in which the applicable statute of limitations is open, which for federal returns is normally three years from the date of filing of the return or the due date, whichever is later.  Charities are also required under federal law to maintain copies of their tax returns for at least three years and provide them to members of the public on request.
 
Because of varying statutes of limitations, the obligation of charities to provide tax returns to members of the public on request, and, more importantly, because tax returns can provide valuable information to Board members and legal counsel about the history and past activities of a charity, all of the Tech’s federal and state tax returns and filings must be kept permanently.
 
FINANCIAL RECORDS:  TEN YEARS/PERMANENT
Financial records include the following:  revenue and expense records, budget and expense reports, accounts payable and receivable records, bank statements, investment reports, general ledgers, audit reports and work papers, audited or unaudited annual financial statements, asset depreciation schedules, cancelled checks, and any other records relating to the preparation of the Tech’s financial statements.  
 
The Tech’s audited or unaudited annual financial statements and the annual report should be maintained permanently, while the supporting schedules and documents must be maintained for at least ten years.  
 
LEGAL DOCUMENTS:  VARIABLE
The Tech’s legal documents include (but are not limited to):  deeds, titles, and patent and trademark records.  All these records must be maintained permanently.  Leases and other contracts and agreements should be maintained during the contractual period, plus seven years.  The Tech should keep legal opinions permanently and in a separate confidential file.
 
GRANT AND PROJECT-RELATED RECORDS:  ACTIVE, PLUS TEN YEARS
Grant records include grant agreements, grant reports and The Tech’s annual reports (if any).  Grant records should be maintained during the duration of the grant, plus ten years.
 
Project-related records include those records relating to The Tech’s program activities.  Examples of project-related records that should be retained include: project proposals, descriptions, reports, construction-in-progress reports (if any), publications and promotional literature, legal opinions, and contracts and agreements.  These records must be maintained during the duration of the project, plus ten years.
 
EMPLOYMENT RECORDS:  VARIABLE
Employment records include employee applications, background investigation and results, résumés, personnel files, time reports, W-2 forms, withholding exemptions, salary and benefit policy changes, accident reports pension plan records, and termination agreements.
 
Pension plan records and termination agreements must be maintained permanently.  Records relating to unemployment claims should be maintained for at least eight years, and workers’ compensation reports for seven years.  All other employment records must be kept for each employee during the employment period, plus seven years.  
 
INSURANCE RECORDS:  ACTIVE, PLUS TEN YEARS
Insurance records may include:  property insurance, liability insurance, directors’ and officers’ insurance, other umbrella policies, and workers’ compensation reports.  These records must be maintained during the life of the policies, plus ten years.
 
LITIGATION RECORDS:  ACTIVE, PLUS TEN YEARS
Litigation records include: claims, court documents and records, deposition transcripts, discovery materials, and litigation files.  These records must be maintained (by The Tech or by its attorneys on behalf of The Tech) while the litigation matter is active, plus ten years.  Until a final judgment is rendered in a legal proceeding and all appeals, or time period for appeals, have been exhausted, a litigation matter continues to be active.
 
CORRESPONDENCE:  FOUR YEARS
General correspondence not related to any of the above categories must be maintained for at least four years.
 
ELECTRONIC MAIL:  VARIABLE
Electronic mail that needs to be saved should either be:
  1. printed in hard copy and kept in the appropriate file; or
  2. downloaded to a separate file and retained electronically.
 
The retention period depends on the subject matter of the e-mail, as covered above.
 
Policy approved by the Executive Committee of the Board of Directors: June 19, 2009

Whistleblower Policy

It is the policy of The Tech Museum that all employees have the ability to raise concerns regarding any perceived violation of applicable federal or state laws. As such, we encourage any such concerns about perceived legal violations to be raised to the Human Resources Department, the President & CEO, the Chief Financial Officer, or Chair of the Audit Committee (and if a concern involves any of these individuals, to the Chair of the Board).

Conflict of Interest Policy

Employees must avoid situations that create an actual, potential or perceived conflict between their personal interests and the interests of The Tech Museum of Innovation. A conflict of interest exists when an employee’s loyalties or actions are divided between The Tech's interests and their personal interests, or those of another, such as a competitor, supplier, customer, or personal business. Employees are expected to use good judgment, to adhere to high ethical standards, and to avoid situations that create an actual or potential conflict between the employee’s personal interests and the interests of The Tech. Both the fact and the appearance of a conflict of interest should be avoided. Employees unsure as to whether a certain transaction, activity, or relationship constitutes a conflict of interest must obtain clarification from their manager and/or Human Resources.
 
This policy does not attempt to describe all possible conflicts of interest that could develop. Some of the more common conflicts from which employees should refrain include the following: 1. Accepting personal gifts or entertainment from competitors, suppliers, or potential suppliers is discouraged. Anything above a nominal value ($25.00) needs to be disclosed to the employee’s Leadership Team member. 2. Working for a competitor or supplier in a job that presents an actual or potential direct conflict with the Company’s business interests. 3. Engaging in self-employment in direct competition with The Tech. 4. Using proprietary or confidential information for personal gain or the detriment of The Tech. 5. Having a direct or indirect financial interest in or relationship with a competitor or supplier, (except if such interest is less than 1% of the publicly traded stock of a corporation). 6. Using The Tech's assets or labor for personal use. 7. Acquiring any interest in property or assets of any kind for the purpose of selling or leasing it to The Tech. 8. Committing The Tech, without its authorization, to give its financial or other support to any outside activity or organization. 9. Developing a personal relationship with a subordinate, or with an employee of a competitor or supplier where that relationship may interfere with the exercise of impartial judgment in decisions affecting The Tech or any employees of The Tech.
 
Failure to adhere to this policy, including failure to disclose any conflicts, can result in disciplinary action, up to and including immediate discharge.