The Specialist, Guest Experiences is a front-line contact person for all guests visiting or inquiring about The Tech Museum and promotes increased and repeat attendance by providing outstanding service. The Specialist handles cash transactions at the ticketing and concessions areas, gives verbal presentations to school field trips when they arrive and reports to the Lead Specialists and the Guest Services Supervisor.
Responsibilities or Duties
Offer superior service to potential and actual guests to the museum according to established procedures.
Greet and interact with guests enthusiastically and proactively.
Provide general information about The Tech Museum, its programs, IMAX Theater and exhibits in a courteous manner.
Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area.
Handle gallery and/or IMAX entry sales at the Admissions desk, Group entrance or Will Call desk.
Direct guests to correct locations and handle tickets at entry and exit control points.
Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution.
Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups in a busy and noisy environment and direct groups to their final destination within the museum.
Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests.
Maintain high standards in general housekeeping to provide an inviting and friendly atmosphere.
In the event of an emergency, assist with all necessary crisis management and follow directed procedures to ensure staff, volunteer and guest safety.
Assist in other Museum Operations departments when needed.
Other job-related duties as assigned.
Requirements or Key Qualifications
One or more years of retail, sales, museum and/or customer service experience.
Outgoing, positive attitude and enthusiasm for working with the public and especially children.
Excellent communication skills and professional phone manner.
Ability to work as part of a team as well as accomplish work independently.
Ability to adhere to The Tech's grooming guidelines and provide a professional appearance.
Punctual with the ability to adhere to scheduled shifts.
Accurate cash handling skills.
Computer literate (Microsoft Office, Windows, internet).
Ability to stand for extended periods of time in both an indoor and outdoor environment.
Ability to bend and lift repeatedly.
Ability to safely lift up to 50 lbs.
Prior experience with point-of-sale cash handling systems preferred.
Prior experience in public speaking desired.