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The Tech Museum of Innovation FAQs

Do you have an ATM?
An ATM is located on the Ground Level in the main lobby, next to the Information / Will Call desk.

Where are the elevators?
A public elevator is located just past the Ground Level entrance to Museum Galleries, near the escalators.

Where is First Aid?
First Aid is located on the Ground Level at the Security Office, just past The Tech Café.

How can I get information on other San Jose attractions?
The Information Desk is located just inside the main entrance on Market Street, where you may find:

  • Museum membership information
  • General museum information
  • Museum maps
  • A courtesy phone to call a taxi
  • Valley Transportation Authority (VTA) bus and light rail maps
  • San Jose tourist information

This may also be done at our Ticketing Desk on the Ground Level when the Information Desk is closed.

Do you have a coat check or lockers?
We do not have a coat check service; however a small number of lockers are available for rental near the elevator on the Ground Level and on the Lower Level. Price is 50 cents.

Where is the Lost and Found?
Lost and found is located at the Information Desk.

Where do we park?
Discounted parking with Tech validation is available at the Second and San Carlos Street Garage and at the Convention Center garage. Detailed parking information is available here. Complete downtown parking information is located on the City of San Jose's website at http://www.sjdowntownparking.com/.

Is there public transportation nearby?
The Tech Museum is conveniently located near the VTA Light Rail line. The nearest exits are Convention Center Station and the Paseo de San Antonio station. Several bus lines also operate near The Tech Museum. For more information, visit www.vta.org

Where is the restroom?
Restrooms are located:

  • On the Ground Level in the hallway between the lobby and Park Avenue, and also inside the IMAX lobby.
  • On the Upper Level by The Tech Awards Gallery
  • On the Lower Level past the Spirit Of American Innovation exhibit.

Do you rent wheelchairs?
Wheelchairs are available upon request at the Information Desk on the Ground Level, free with an ID as a deposit.

Where are the drinking fountains?
Drinking fountains are located on all levels near the restroom locations.

Can large groups get discounts?
Admission discounts are provided for groups of 10 or more. Please call 1-408-294-8324 for more information.
 

What is The Tech Tag and where can I find it?
The Tech Tag is more than just a souvenir. It's technology that personalizes your museum experience. The Tech Tag is part of all entrance tickets for The Tech Museum of Innovation. School groups on field trips and members can grab one by asking a staff member. The Tech Tag can be used wherever you see The Tech Tag symbol in the museum. Please view The Tech Tag page to see images and activites you did during your visit.
 

What are your hours?
Museum operating hours are typically 10:00 a.m. - 5:00 p.m. Monday through Sunday. We are also open on holiday Mondays. The museum is closed for 4 days in September, on Thanksgiving Day and on Christmas Day.

When is the café open?
The Tech Café is opens at 10:00 a.m. Closing times vary.

What's playing on the IMAX?
IMAX show times are posted at the entrance to the theater and on the monitors above the Admissions desk. Our show schedule is subject to change weekly so check our the IMAX calendar for the latest information.

Can I reserve tickets for the museum or IMAX?
Tickets can be purchased online and can be printed at home or picked up from Will Call in the museum lobby. Advance tickets for The Hackworth IMAX Dome Theater can be purchased.

Do you host birthday parties?
Birthday party packages are only available for members of The Tech and can be reserved by calling the membership birthday party hotline at 1-408-795-6107. Monday through Friday from 10:00 a.m. to 5:00 p.m.

How long is a membership good for?
Membership is good for one year from the date of purchase.

Do you have a paging system?
Unfortunately we do not have a public paging system for guests. If a guest needs assistance locating someone, our Guest Services and Gallery staff can assist them.

Can I take food into the IMAX Theater and museum?
Food and drinks can be consumed on the lobby level and in the IMAX Theater. Food and drinks are not permitted in the galleries or past the gallery entrance.

What are all the names on the glass signs in the lobby?
The names are those of individual and corporate donors and sponsors who have made building The Tech and its' many exhibits possible over the years.

Where can we sit and have lunch?
The Tech Café has a dining area located next to The Tech Store for museum guests purchasing food.

Is The Tech Museum of Innovation membership good at other museums?
The Tech Museum of Innovation is a member of the ASTC (Association of Science - Technology Centers) Passport Program. ASTC members receive reciprocal free or discounted admission at selected Science and Technology museums around the world. See the ASTC list at the membership desk for details.

How can I find out about upcoming Tech events?
Check our calendar of events for the latest updates and information!

Is Photography allowed in the museum?
Yes, we do allow photography inside the museum, but inside some special exhibits, absolutely no photography of any kind is allowed unless otherwise stated.

Do you have any job positions open?
Please view our Job Opportunities page for more information.

Do you have volunteer postions open?
You can view different volunteer positions and apply on our volunteer page.